Cancellation/return (refund/exchange)

■ Cancellation due to customer convenience (before product shipment)

★Conditions

  • We accept cancellations before the product is shipped.

 

★ Refund amount

  • A full refund will be given if the item has not been shipped.
     *In the case of credit card payment, we will cancel the billing at our store. For details, please contact your card company.
  • If you wish to cancel after the product has been shipped, please contact us by email.

■ Exchanges and returns due to customer convenience

★Conditions

  • If you let us know before shipping the product, we will check the stock of the replacement product and then exchange it.
  • Please note that once the product has been shipped, it will be treated as a return.
  • Please contact us within 5 days after receiving the product and return it. We cannot accept exchanges or returns after 5 days have passed since the product arrived. However, we will only accept exchanges and returns if the returned product is in a resalable condition.
  • Please note that if there is damage, the customer will be responsible for returning the item. (Obviously used condition, smell, evidence of washing, dirt, damage, etc.)
  • In the case of a return, we will refund the amount after deducting the restocking fee of 20% of the price, the shipping cost for shipping, and the bank transfer fee in the case of bank transfer from the price of the returned item.
    *For credit card payments, please note that the exchange rate at the time of payment may differ from the exchange rate at the time of refund.
    *For bank transfer, the bank transfer fee will be borne by the customer.
  • For exchanges, the return shipping fee will be borne by the customer.
  • Please note that the item you wish to exchange for may be out of stock.
    *Shipping fee is not the shipping fee at the time of purchase. We will refund the shipping cost at the time of purchase. In the case of exchange shipping, we will invoice you for the shipping cost.
  • All shipping costs are the responsibility of the customer, except for defective items.
  • Sale items cannot be returned or exchanged.
  • All items 2XL or larger CANNOT be returned or exchanged. Most items are made to order, so we do not accept cancellations once production starts.
  • We are not responsible for the following matters, so please check the information carefully before responding.
    1. If the delivery address provided is incorrect
    2. If the item is returned due to the absence of the recipient

■ Exchanges and returns due to product defects

★Conditions

  • In the event of a defective product or the wrong product, we will promptly ship the replacement product at our expense after confirming the availability of the replacement product.
  • We ask the customer to send the product to the specified return address by cash on delivery.
  • As soon as the replacement item arrives at the designated return address, we will deliver the new item, but if you are in a hurry, we will do our best to accommodate you.
  • For defective items, please send us a photo of the damaged part.
  • If you refuse to return the product
    1: If there is evidence of use other than trying on the product
    2: If you find evidence of repairing, washing, or cleaning
    3: In the case of products that have been informed that they cannot be returned or exchanged
    4: Be careful of scratches, stains, makeup, perfume, and cigarette scents.
    5: If you make a work with the fabric you have already purchased. It may be resold as a product with translation. Please be sure to let us know as soon as possible, as we may be able to accommodate requests before the production of the work.

■ Cancellation/refund/exchange contact information

★Contact information

  • Please contact us with your order number, name, and what you are looking for using one of the methods below.
    • LINE official account : @halehawaiian
    • Email address :
    • Phone: +1 8086706219